Website Maintenance Packages

Having a website maintenance package in place keeps your site running smoothly and up-to-date. Some benefits of website maintenance include:

• Regular website maintenance keeps your website safer and helps you avoid cyber security threats..
• If your website does have a security issue, having a website maintenance package in place means you'll have a support team ready to get it back up and running quickly.
• Website maintenance that is performed on a regular basis ensures that plugins and other site functions stay up-to-date and compatible with rapidly changing technology.
• It can take a lot of time to diagnose website problems and having a website maintenance package in place will help you rest peacefully while any issues are dealt with.
• Website maintenance packages provide peace of mind. Knowing that you have a dedicated team to make sure your website is running smoothly means you can focus on running your business.

We will need access to your website hosting account, WordPress dashboard as an Admin and your domain upon signing so we can kick off the process with our hosting partner and web development team.

Once you complete the checkout process, we'll have your website maintenance package fully set up within two weeks.

Unused website support time does not roll over; however, if you pay annually we will give you all your website support time upfront to use at any time.

We do! Websites with advanced functionality like WooCommerce take more resources for us to manage, test and keep running smoothly so for the Website Protection Package there is an additional fee of $50/month for eCommerce updates and website support. For our Performance and Partner Website Packages, eCommerce updates and website support are included in the standard fees.

Our website maintenance packages are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will communicate with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

We’ll work with anybody regardless of their hosting provider. We realize that every website has different needs and that clients have different budgets and hosting requirements. If you’re looking to switch, upgrade or just need a recommendation, please let us know. [email protected]

If you have work you’d like completed for your website that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your website maintenance package. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $100/hour.

100%. Absolutely. We would be disappointed to see you go but we know there is sometimes a need to go a different route. Request a cancellation via email to [email protected] and we will immediately stop the next payment.

Although our website maintenance packages are designed for sites that were built by us, we welcome clients who are looking for a partner who can help them maintain their website.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly website maintenance package. If you’re interested in this, please email us at [email protected] and we will provide you with a quote.

The support time allotment for each of our website maintenance packages includes simple updates and additions to your website. Here are just a few examples:

• Text changes or additions
• Image changes
• Adding new pages or landing pages for a marketing campaign (image and text content must be provided)
• Updating or adding new forms
• Researching new features or functionality and recommending the best approach
• Scheduling blog posts

Depending on the complexity of your request, it may take more than your allotted website support time to complete a task. If it does, we will let you know when we get your request and send over an estimate for your approval prior to getting started.

Yes, absolutely. Your WordPress admin dashboard won't change at all when we take over hosting and website maintenance.

The cost of a monthly website maintenance package is based on the level of protection you choose.

• Protect Web Care Plan - This basic plan is $149 a month (plus $50/month for eCommerce websites).
• Perform Web Care Plan - Our mid-level package. The plan is $499 a month.
• Partner Web Care Plan - Our top-tier package. It can be customized to fit the needs of your business. Contact us for a quote.

Yes, that is correct. We will migrate your website within the first 2 weeks and then onboard you to our monthly website maintenance once migration is complete. We will need access to your website hosting, WordPress dashboard as an Admin and your domain upon signing so we can kick off the process with our website hosting partner and web development team.

We hope it never gets to that point, but if it does, we will help migrate the website to your new company and/or work with whomever you decide to work with to make sure it is a smooth transition.  We just ask for 30 days notice so we have time to backup and download a copy of the site, transition to your new host, and turn off billing.