Website Maintenance Plans

We will need access to your hosting account, WordPress dashboard as an Admin and your domain upon signing so we can kick off the process with our hosting partner and web development team.

Once you complete the checkout process, we’ll have your plan fully set up within two weeks.

Unused support time does not roll over; however, if you pay annually we will give you all your support time upfront to use at any time.

We do! Websites with advanced functionality like WooCommerce take more resources for us to manage, test and keep running smoothly so for the Protect Web Care Plan there is an additional fee of $50/month for eCommerce updates and support. For our Perform and Partner Web Care Plans, eCommerce updates and support are included in the standard fees.

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will communicate with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

We’ll work with anybody regardless of their hosting provider. We realize that every website has different needs and that clients have different budgets and hosting requirements. If you’re looking to switch, upgrade or just need a recommendation, please let us know. [email protected]

Authentic Web Solutions offers website maintenance and management that takes care of all your web support needs. But if you are unable to commit to ongoing support, we can at least keep your website going with a One-Time Website Tune-Up. 

If you have work you’d like completed for your website that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $100/hour.

100%. Absolutely. We would be disappointed to see you go but we know there is sometimes a need to go a different route. Request a cancellation via email to [email protected] and we will immediately stop the next payment.

Although these plans are designed for sites that were built by us, we welcome clients who are looking for a partner who can help them maintain their website.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. If you’re interested in this, please email us at [email protected] and we will provide you with a quote.

The support time allotment for each of our web care plans includes simple updates and additions to your website. Here are just a few examples:

• Text changes or additions
• Image changes
• Adding new pages or landing pages for a marketing campaign (image and text content must be provided)
• Updating or adding new forms
• Researching new features or functionality and recommending the best approach
• Scheduling blog posts

Depending on the complexity of your request, it may take more than your allotted support time to complete a task. If it does, we will let you know when we get your request and send over an estimate for your approval prior to getting started.

Yes, absolutely. Your WordPress admin dashboard won't change at all when we take over hosting and website maintenance.

Yes, that is correct. We will migrate your website within the first 2 weeks and then onboard you to our monthly maintenance once migration is complete. We will need access to your hosting, WordPress dashboard as an Admin and your domain upon signing so we can kick off the process with our hosting partner and web development team.

We hope it never gets to that point, but if it does, we will help migrate the website to your new company and/or work with whomever you decide to work with to make sure it is a smooth transition.  We just ask for 30 days notice so we have time to backup and download a copy of the site, transition to your new host, and turn off billing.